Our team will always do their very best to provide you with the service and support you expect from us. However, if something is not going as you expect please call us on 0800 88 2000 to discuss the problem directly and we will work with you to achieve a suitable outcome.

If you are still not satisfied with the outcome of our internal complaint process you can contact our independent dispute resolution scheme.

Community Financial Services (CFS) is a member of the Insurance & Financial Services Ombudsman resolution scheme. It is free to make a complaint and this scheme can help you to resolve any disagreements you have with us.

Contact details for our dispute resolution scheme are:

Insurance & Financial Services Ombudsman

PO BOX 10-845
Wellington 6143
Phone: 0800 888 2020
Website: www.IFSO.nz
Email: info@IFSO.nz